Two things happened in the last two weeks that every growth-stage AI company selling into contact centers should pay attention to. Zendesk completed its acquisition of Forethought. And Salesforce launched Agentforce Contact Center. Two of the largest CRM-adjacent platforms in the world have now planted flags in contact center AI in the same month. Both are saying 2026 is the year AI handles more service interactions than humans. Both are building native, end-to-end stacks ins